Good to know

You can access your room on the day of arrival from 3:00 pm. For organisational reasons, late check-in after 8:00 pm is only possible for an additional charge of €60.00. Check-in after 10:00 pm is not possible.

On the day of departure, your room and the Vital area are available to you until 10:00 am. Late check-out is possible subject to availability and for an additional charge.

For solo travellers, a single room supplement of between 0% and 100% is charged, depending on the season and the chosen room type.

Reservations are only possible by room type. Specific room numbers, floors or tables in the dining room cannot be guaranteed.

Children receive a discount if they stay in their parents’ room with two adults paying the full rate. Exact prices are available on request.

You can book your stay as bed and breakfast or half board. The à-la-carte restaurant is also available. Please note that no price reduction is granted for meals not consumed as part of half board.

The following services are included:

• generous breakfast buffet + 4-course evening menu with choice
• light-filled indoor pool with outdoor access
• Finnish sauna, bio sauna, herbal steam bath, relaxation area and relaxation room
• sunbathing lawn, cardio fitness room
• bathroom cosmetics for the day of arrival in your bathroom
• Südtirol Alto Adige Guest Pass guest card
• library with hiking literature and reference books
• information corner with hiking and tour suggestions for independent explorers
• tips and suggestions for individual hiking and biking
• free hire of rucksacks
• lockable and video-monitored bicycle room
• drying and cleaning station for hiking boots
• locked ski cellar with boot warmers
• Wi-Fi in the lobby and in the rooms
• children’s playroom + outdoor playground
• free car parking spaces

The following services are not included:

• drinks
• à-la-carte restaurant at lunchtime from 12:00 noon to 1:30 pm, last order, available without prior reservation
• locked underground garage with direct access to the hotel: €10.00 per day, subject to availability
• laundry and drying service for clothing
• supplement for New Year’s Eve dinner

• A large car park is available free of charge to all guests and guarantees a parking space.
• An underground garage with direct access to the hotel is also available and costs €10.00 per day.

As there are three cats in the house, dogs are generally no longer accepted. In exceptional cases, however, one dog may be accepted for a fee of €25.00 per day.

Smoking is not permitted in the hotel and in the rooms. Ashtrays are available for smokers on terraces and balconies.

Yes, the service team will bring food and drinks to your room. An additional fee is charged for this service.

Your reservation becomes binding as soon as you have received confirmation from the hotel by fax, email or post. From this point onwards, the cancellation conditions apply, even if no deposit has yet been paid.

Yes, a deposit of approximately 30% of the total amount is required when booking. This can be paid by credit card or bank transfer.

Please note that, in the event of cancellation, the deposit remains with us in full. Bank charges for transfers are not covered.

The confirmed room reservation is binding for both contracting parties. Services not used, such as meals, are not refunded.

You can settle your bill by EC card, Visa, Mastercard or in cash. Diners Club and American Express are not accepted.
If paying by bank transfer, the full amount must have been received in the hotel’s account before your departure.


Account holder: Kompatscher Helmuth
Account no.: 064 81300-3
Südtiroler Sparkasse: Kastelruth branch / bank code 6045-9
SWIFT CODE/BIC: CRBZ IT 2B 064
IBAN: IT 21 A 06045 23100 000000081300

La cancellazione deve sempre avvenire in forma scritta. In caso di annullamento, la caparra non viene rimborsata.
I costi di cancellazione sono regolati come segue, ai sensi dell’art. 1382 del Codice Civile italiano:

• fino a 4 settimane prima dell’arrivo: gratuito*
• da 4 settimane a 14 giorni prima dell’arrivo: 50% del prezzo del soggiorno
• fino a 3 giorni prima dell’arrivo: 80% del prezzo del soggiorno
• meno di 3 giorni prima dell’arrivo: 100% del prezzo del soggiorno
• in caso di mancato arrivo, no-show, o arrivo tardivo: 100%
• in caso di partenza anticipata: 100%
• i servizi non usufruiti non sono rimborsabili
• queste condizioni si applicano indipendentemente dal fatto che la camera venga riaffittata
• le caparre già versate vengono rimborsate – tenendo conto delle condizioni di cancellazione – in forma di buono valido un anno dalla data di emissione. Non è previsto il rimborso in denaro.

Taking out travel insurance is recommended. This covers cancellation costs in the event of accident, illness or death of the insured person, as well as close relatives, such as children, parents and grandparents.

• Appropriate proof is required.
• The insurance must be taken out directly at the time of booking.
• The cost is approximately 5–6% of the travel price and must also be paid in the event of early cancellation.

A free booking change is possible up to 3 weeks before arrival within the same year.
However, after a booking change, free cancellation is no longer possible. The following conditions apply:

• up to 14 days before arrival: 50%
• 14 to 3 days before arrival: 80%
• in the event of non-arrival: 100%